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How Remote Support Works

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If you aren’t in the Lee’s Summit / Kansas City area then we offer remote support to assist you.  If you are in our area we can assist you with remote support or on site services within 20 miles of Lee’s Summit, MO.  Most services can be completed remotely, except hardware fixes and upgrades and Wireless Internet Installs.

How remote PC support works is you will go to a specific area and download a small piece of software to your computer.  This is very easy to do.  This software will allow us to login to your computer remotely to fix your issues without having to bring your computer the a computer or big box store.  The major benefit to this is you can see everything we are doing, unlike somewhere you take your computer to you can’t.  This will save you time, frustration, and money.

 

For your appointment we will have you click on the activation button and this will send us a notification that your computer is available to login.  (all of these details will be emailed to you prior to the appointment).  We will login to your computer and start the process.  If required we will call you if we have any issues or at the completion of the service.  We will go over everything we did and any recommendations we might have at that time.

 

When scheduling an appointment please make sure to put everything you are looking to have done or what specific issues you might be having.  Have this information upfront will save you time and money during the appointment.